Miami Open FAQ
Have questions about the Miami Open? 30 years of experience means we probably know the answer. If your question isn't answered below, contact our tennis travel experts.
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Ticket FAQ's
Where will my seats be located?
What does my ticket include?
Do I need a reserved seat in the stadium and grandstand?
When will I receive my tickets?
Where do we get our tennis tickets?
Do we have the same seats every day?
Does my child need a ticket?
Tournament FAQ's
What can I bring into the tournament?
When can I enter the tournament?
What time do matches start?
Is re-entry allowed?
Is there hospitality access at the Miami Open?
What if it rains?
What time is my favorite palyer playing next year?
What is the weather like in Miami?
What is the clear bag policy?
Where will my seats be located?
Courtside packages include excellent Courtside seats located in the first ten rows of the baseline and baseline corner sections C and D. The sun will be behind you in the afternoon. Matches are also played on several other courts, where seating is available on a first-come, first-serve basis.
What does my ticket include?
Single session tickets are reserved stadium court seats for one session that allow you first come, first serve access to our full campus as well.
Do I need a reserved seat in the stadium and grandstand?
Fans need a reserved ticket to watch every match in the Stadium. However, the Grandstand offers both reserved and non-reserved seating, and seats in all other courts are in a first come first serve basis.
When will I receive my tickets?
You will receive your tickets a week before the event.
Where do we get our tennis tickets?
You will receive an instructional email about 2 weeks before the event on how to access your digital tickets.
Do we have the same seats every day?
You will be seated in different locations throughout your time at the Miami Open. Don’t worry, though—they’ll be a variety of the best possible locations in the level of seating you’ve chosen.
Does my child need a ticket?
As long as your child is under 2 years of age they will not need a ticket. Please note that they will not have a reserved seat.
What can I bring into the tournament?
All Hard Rock Stadium prohibited items apply for the Miami Open which you can find in the Hard Rock Stadium A-Z Guide under Prohibited Items, with the following as an exception:
Umbrellas will be allowed upon search but will not be allowed to be opened in seating areas.
Bottled water (sealed) under 1L per person is allowed.
Food is allowed in a small clear bag for guests with approved dietary or medical exceptions.
When can I enter the tournament?
The gates open at 10:00 am on opening day but change based on the day.
What time do matches start?
The matches generally start an hour after the gates open.
Is re-entry allowed?
Each ticket for a Miami Open (“Tournament”) session at Hard Rock Stadium and the surrounding Miami Open campus (the “Tournament Premises”) is a revocable license that only grants one-time entry into the Tournament Premises and a spectator seat or a standing location (as specified on ticket) for the applicable
Is there hospitality access at the Miami Open?
Yes, the Miami Open offers a variety of new hospitality and dining options at Hard Rock Stadium, including the 72 Club, NINE Suite, Casa Tua Club and so many other experiences.
What if it rains?
Unfortunately, all courts at the Miami Open are at the mercy of the weather, and matches may be delayed due to rain. If matches are canceled due to weather or other reasons, seat privileges are lost for that day. No rain checks will be issued. Travel insurance is an option and our invoices are recognized by providers. However, we recommend being very thorough in your understanding of what they will and will not cover. Additionally, GSTT Trip Protection is available, which gives you the flexibility to cancel your trip for any reason up to two weeks before the event's start date. Check out the full details of our Trip Protection in our Booking Policy.
What time is my favorite player playing next year?
Great question and one we receive often. The draw is only released a few days before the tournament, and the order of play is only published the evening before the match. So, if there’s a specific player you’d like to see, we can usually predict which tickets you’ll need to see him or her. However, we can't know the exact time and court until the day before the match.
What is the weather like in Miami?
The tournament site can get fairly breezy at times, but for the most part you can expect hot, humid, and sunny weather. Rain showers can pop up without much warning, so prepare accordingly.
What is the clear bag policy?
Hard Rock Stadium has instituted a safety policy for all stadiums that will make the security process more efficient and effective. The safety policy affects the type and size of bags that are permitted into the stadium — not the items that fans normally need to bring to a game or event. Guests may continue to carry pocket items such as keys, makeup, combs, phones, wallets and credit cards. See the full policy here.
Below are the stadium-approved bags fans may carry into the stadium:
One bag that is clear plastic, vinyl or PVC and does not exceed 12” by 6” and 12” or a one-gallon clear plastic freezer bag (Ziploc bag or similar).
In addition to one of the clear bags noted above, fans may also carry in a small clutch bag or purse approximately the size of a hand, with or without a handle or strap.
An exception will be made for medically necessary items after proper inspection at Gate E designated for this purpose.
Diapers and wipes can be carried in a clear bag. Each member of a family, including children, will be able to carry an approved clear bag and a clutch purse, providing ample storage capacity.
