BNP Paribas Open FAQ
Have questions about the BNP Paribas Open? 30 years of experience means we probably know the answer. If your question isn't answered below, contact our tennis travel experts.
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Ticket FAQ's
Where will my seats be located?
Do we have the same seats every day?
Where do we get our tennis tickets?
What does my ticket to Stadium 1 include?
Which seats in Stadium 2 do I need a reserved ticket for?
Which seats in Stadium 3 do I need a reserved ticket for?
What is a Mix package vs. Premium?
Does my child need a ticket?
Tournament FAQ's
What time do matches start?
What time can I enter the grounds?
What if it rains?
What time/day is my favorite player playing next year?
What can I bring into the tournament?
Is re-entry allowed?
Can I bring food and drink into the tournament?
Travel Package FAQ's
How do we get from the hotel to the tournament grounds?
Is airfare included?
Is breakfast included in my package?
How flexible are tour dates?
What is the weather like in Indian Wells?
What is the closest airport to Indian Wells?
What is the dress code for dinner?
What should I wear to a night session?
Can you help me book a round of golf or excursion in Palm Springs?
Where will my seats be located?
Depending on the package you purchase, you will sit in some of the best Courtside, Stadium Box, and Suite seats. Most of our seats are located on the west side and southwest corner of Stadium 1—which is important because it’s the first area to get shade in the afternoon. Our luxury suite offers air-conditioned indoor and shaded outdoor seating, plus snacks, alcohol and soft drinks, live views of all courts, and a private restroom.
Do we have the same seats every day?
You will be seated in different locations throughout your time in Indian Wells. Don’t worry, though—the level of seating you’ve chosen will offer the best possible locations. If you’ve selected a Signature package, you’ll be seated in a mix of different sections; check your package to see exactly what locations are included. We have great Courtside Box, Stadium Box, and Luxury Suite seats.
Where do we get our tennis tickets?
Mobile tickets are the only form of ticket used and accepted by the event. You must download the AXS App or Official BNP Paribas Open App on your smartphone. We will send your tickets to you digitally about a week before the event.
What does my ticket to Stadium 1 include?
Your Courtside or Stadium Box ticket includes a reserved seat in Stadium 1 and access to Non-Reserved seating in Stadiums 2-9. If you opt for a Luxury Suite ticket, you can access our luxury suite with a reserved seat. The ticket includes lunch, light bites, beer, wine, and soft drinks.
Which seats in Stadium 2 do I need a reserved ticket for?
Fans need a reserved purchased ticket to sit in the lower bowl of Stadium 2. All upper bowl tickets in Stadium 2 are open to general admission and operate on first-come, first-serve seating.
Which seats in Stadium 3 do I need a reserved ticket for?
The first five rows of the west and east sides (non-baseline) of Stadium 3 require a reserved seat. All other seats are general admission bleachers.
What is a Signature package vs. Premium?
The Signature travel packages include a mix of Luxury Suite, Courtside Box, and Stadium Box seats across all package sessions. The premium package provides access to a Luxury Suite during the day sessions and a mix of Courtside or Stadium box seats during the evening sessions. With a Luxury Suite ticket, you can enjoy complimentary snacks, alcoholic beverages, and soft drinks in our private, air-conditioned suite. Shaded outdoor seating will give you an excellent view of the action, and a flat-screen HDTV will ensure you don't miss a second of it.
When accompanied by an adult with a ticket, kids ages under 12 can get free ground tickets to Tennis Paradise. All you need to do is head to the box office when you get there.
Matches begin at 11:00 a.m. Pacific Standard Time each day, and the gates to the grounds open at 10:00 a.m. Evening session ticket-holders can gain entry to the venue beginning at 4:30 p.m. Barring delays, play for night matches typically begins at 6:00 p.m.
What time can I enter the grounds?
Day session entry starts at 10:00 a.m. Evening session ticket holders can gain entry to the venue beginning at 4:30 p.m. Barring delays, play for night matches typically begins at 6:00 p.m. The Indian Wells Tennis Garden closes one hour after the end of the final evening match.
Can we play tennis in California?
Yes. We host clinics at the La Quinta Resort each morning. Advance registration is required, so please let your tennis travel expert know what days you'd like to attend.
Sometimes, a special guest will drop by as well...
All courts at the BNP are at the mercy of the weather, which can mean rain delays. Fortunately for us, it rains very rarely in the desert. If matches are canceled due to weather or other reasons, seat privileges are lost for that day. No rain checks will be issued. Travel insurance is an option, and providers recognize our invoices. However, we recommend thoroughly understanding what they will and will not cover. Additionally, GSTT Trip Protection is available, allowing you to cancel your trip for any reason up to two weeks before the event start date. Check out the full details of our Trip Protection in our Booking Policy.
What time/day is my favorite player playing next year?
This is a great question and one we often receive. The draw is only released a few days before the tournament, and the order of play is only published the evening before the match. So, if there’s a specific player you’d like to see, we can usually predict which tickets you’ll need to see him or her. However, we can't know the exact time and court until the day before the match.
What can I bring into the tournament?
The BNP Paribas Open uses a Clear Bag Policy to provide a safe environment for fans at the Indian Wells Tennis Garden and expedite entrinto the venue. Fans are asked to follow these guidelines to ensure that their bags will be permitted into the venue.
• Each fan may carry one bag that is clear plastic, vinyl, or EVA, no larger than 12" x 6" x 12", or
• A one-gallon clear plastic freezer bag (Ziploc bag or similar).
In addition to one of the clear bags noted above, guests may also bring in a small clutch bag or purse, no larger than 4.5" x 6.5", with or without a handle or strap.
If you wish to re-enter on the same day, you must obtain a re-entry wristband that can be found at all Guest Services Kiosks and the North, South, and East gate entrances. Your ticket and wristband are required to re-enter the Indian Wells Tennis Garden.
Can I bring food and drink into the tournament?
No outside food and beverage is allowed into the Indian Wells Tennis Garden. However, guests can bring in an empty, refillable water bottle (such as HydroFlask, Swell, etc.). (No Glass) Water fountains are available on-site.
How do we get from the hotel to the Indian Wells Tennis Garden?
Our travel packages include roundtrip transportation from your hotel. Air-conditioned shuttles will take you to the venue; they depart every 30 minutes beginning at 9:30 AM. Return transfers to the hotel leave the tennis garden on the hour every hour starting at 10 AM. Transfers take approximately 10 minutes, depending on traffic.
Airfare is not included in the package pricing. We wrote a blog post on booking your flights since it’s the easiest and cheapest way to get your airfare. But we'd be glad if you’d like us to help you with your flights.
Is breakfast included in my package?
Breakfast is not included in our travel packages, but you will receive a daily resort credit of $25 per person that may be applied towards any meals. Several restaurants and cafes are at the resort, or you can explore downtown for breakfast!
Very. Click here to customize a package and make it your own.
What is the weather like in Indian Wells?
Indian Wells is a perfect example of a desert climate. The days can be hot, up to 90 degrees. The nights, however, are chilly, sometimes dipping into the 50s.
What is the closest airport to Indian Wells?
Palm Springs International Airport
What is the dress code for dinner?
Evening Casual.
What should I wear to a night session?
We recommend wearing comfortable shoes and bringing layers that take you from hot days to chilly evenings when the desert sun goes down.
Can you help me book a round of golf or an excursion in Palm Springs?
We’re happy to help you book additional experiences into your package. Reach out to someone on our team.
