BNP Paribas Open FAQ

Have questions about the BNP Paribas Open? 30 years of experience means we probably know the answer. If your question isn't answered below, contact our tennis travel experts

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Ticket FAQ's
Where will my seats be located?
Do we have the same seats every day?
Where do we get our tennis tickets?
What does my ticket to Stadium 1 include?
Which seats in Stadium 2 do I need a reserved ticket for?
Which seats in Stadium 3 do I need a reserved ticket for?
What is a Mix package vs. Premium?
Does my child need a ticket?
Tournament FAQ's
What time do matches start?
What time can I enter the grounds?
What if it rains?
What time/day is my favorite player playing next year?
What can I bring into the tournament?
Is re-entry allowed?
Can I bring food and drink into the tournament?
Travel Package FAQ's
How do we get from the hotel to the tournament grounds?
Is airfare included?
Is breakfast included in my package?
How flexible are tour dates?
What is the weather like in Indian Wells?
What is the closest airport to Indian Wells?
What is the dress code for dinner?
What should I wear to a night session?
Can you help me book a round of golf or excursion in Palm Springs?

Where will my seats be located?

Depending on the package you purchase, you will sit in some of the best Courtside, Stadium Box, and Suite seats. Most of our seats are located on the west side and southwest corner of Stadium 1—which is important, because it’s the first area to get shade in the afternoon. Our luxury suite offers air-conditioned indoor and shaded outdoor seating, plus snacks, alcohol and soft drinks, live views of all courts, and a private restroom.

BNP Paribas Open Stadium Map

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Do we have the same seats every day?

You will be seated in different locations throughout your time in Indian Wells. Don’t worry, though—they’ll be a variety of the best possible locations in the level of seating you’ve chosen. If you’ve chosen a set package, you’ll be seated in a mix of different sections; check your package to see exactly what locations are included. We have great Courtside Box, Stadium Box, and Luxury Suite seats.

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Where do we get our tennis tickets?

Mobile tickets are the only form of ticket used and accepted by the event. You will need to download the AXS App or Official BNP Paribas Open App on your smartphone. We will send your tickets to you digitally about a week before the event. 

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What does my ticket to Stadium 1 include?

Reserved Stadium 1 Seat. Includes access to Non-Reserved seating in Stadiums 2-9. Day session ticket: Matches scheduled for 11:00 am, Gate access 10:00am. Evening session ticket: Matches scheduled for 6:00 pm, Gate access 4:30pm.

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Which seats in Stadium 2 do I need a reserved ticket for?

Fans need a reserved purchased ticket to sit in the lower bowl of Stadium 2. All upper bowl tickets in Stadium 2 are open to general admission and operate on first-come, first-serve seating.

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Which seats in Stadium 3 do I need a reserved ticket for?

The first five rows of the west and east side (non-baseline) of Stadium 3 require a reserved seat. All other seats are general admission bleachers.

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What is a Mix package vs. Premium?

With the mix travel packages it includes a mix of Luxury Suite, Courtside Box, and Stadium Box seats across all package sessions. The premium package includes access to a Luxury Suite during the day sessions and a mix of Courtside or Stadium box seats during the evening sessions. With a Luxury Suite ticket, you'll get to enjoy complimentary snacks, alcoholic beverages, and soft drinks in our private, air-conditioned suite. Shaded outdoor seating will give you an excellent view of the action, and a flat-screen HDTV will ensure you don't miss a second of it.

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Does my child need a ticket?

When accompanied by an adult with a ticket, kids ages 5-12 can get free grounds tickets to Tennis Paradise. All you need to do is head to the box office when you get there.

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What time do matches start?

Matches begin at 11:00am Pacific Standard Time each day, with the gates to the grounds opening at 10:00am. Evening session ticket-holders can gain entry to the venue beginning at 4:30pm, with play for night matches typically begins at 6:00pm barring delays.

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What time can I enter the grounds?

Evening session ticket-holders can gain entry to the venue beginning at 4:30pm, with play for night matches typically begins at 6:00pm barring delays. The Indian Wells Tennis Garden closes one hour after the end of the final evening match.

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Can we play tennis in California?

Yes. We host clinics at the La Quinta Resort each morning. Advance registration is required, so let your tennis travel expert know what days you’re looking to attend.
 
 Sometimes a special guest will drop by as well...

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What if it rains?

All courts at the BNP are at the mercy of the weather, which can mean rain delays. Fortunately for us, it rains very rarely in the desert. If matches are cancelled due to weather or other reasons, seat privileges are lost for that day. No rain checks will be issued. Travel insurance is an option and our invoices are recognized by providers. However, we recommend being very thorough in your understanding what they will and will not cover. Additionally, GSTT Trip Protection is available, which gives you the flexibility to cancel your trip for any reason up to two weeks before the event start date. Check out the full details of our Trip Protection in our Booking Policy.

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What time/day is my favorite player playing next year?

Great question and one we receive often. The draw is only released a few days before the tournament, and the order of play is only published the evening before the match. So, if there’s a specific player you’d like to see, we can usually predict which tickets you’ll need to see him or her. However, we can't know the exact time and court until the day before the match.

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What can I bring into the tournament?

Each fan may carry one bag that is clear plastic, vinyl, or EVA no larger than 12” x 6” x 12” or. A one-gallon clear plastic freezer bag (Ziploc bag or similar)

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Is re-entry allowed?

If you wish to re-enter on the same day you must obtain a re-entry wristband that can be found at all Guest Services Kiosks and at the North, South and East gate entrances. Both your ticket and wristband are required to re-enter Indian Wells Tennis Garden.

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Can I bring food and drink into the tournament?

No outside food and beverage is allowed into the Indian Wells Tennis Garden. However, guests are permitted to bring in an empty, refillable water bottle (such as HydroFlask, Swell, etc.). (No Glass) Water fountains are available on-site.

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How do we get from the hotel to the Indian Wells Tennis Garden?

Our travel packages include roundtrip transportation from your hotel. Air-conditioned shuttles will take you to the venue; they depart every 30 minutes beginning at 9:30 AM. The last return coach will depart the Indian Wells Tennis Garden 30 minutes after the end of the last match of the day. Transfers take approximately 10 minutes, depending on traffic.

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Is airfare included?

Airfare is not included in the package pricing. We wrote a blog post on how to book your own flights, since it’s the easiest and cheapest way to get your airfare. But if you’d like us to help you with your flights, we’d be glad to do so.

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Is breakfast included in my package?

Breakfast is not included in our travel packages, but you will receive a daily resort credit of $25 per person that may be applied towards any meals. There are several restaurants and cafes at the resort to choose from, or explore downtown for breakfast!

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How flexible are tour dates?

Very. Click here to customize a package and make it your own.

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What is the weather like in Indian Wells?

Indian Wells is a perfect example of a desert climate. It can get hot during the days, up to 90 degrees. Nights, however, are chilly, sometimes dipping into the 50s. Make sure to plan accordingly at the beginning of the day. It’s also very easy to make the quick four-mile shuttle trip back to La Quinta in between the day and night sessions.

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What is the closest airport to Indian Wells?

Palm Springs International Airport

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What is the dress code for dinner?

The welcome dinner will be evening casual. "Dressy," but not formal. Men can wear collared shirts, like polo shirts or button ups. It's hot in La Quinta so short sleeves are fine. Men can also wear dress shorts, but not surf or swim shorts. Women can wear dresses, skirts, dress slacks or shorts, button up shirts and blouses. Accessories are acceptable including nice jewelry, watches and in some cases, scarves. Please avoid wearing t-shirts and flip flops.

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What should I wear to a night session?

We recommend wearing comfortable shoes and bringing layers that can take you from very warm days, to chilly evenings when the desert sun goes down. Crushable puffer jackets are a smart option if you plan to stay through the night sessions and are easy to carry.

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Can you help me book a round of golf or an excursion in Palm Springs?

"Yes, we’re happy to help you book any additional experiences into your package. Simply reach out to someone on our team"

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