COVID-19 Traveler Information
Chances are if you’re reading this right now, you love tennis. And like us, you can’t wait to get back to the grass of Wimbledon, the blue courts of Melbourne, the red clay of French Open, the palm tree horizon of Indian Wells... the list goes on and on. The COVID-19 pandemic brought a sudden, jarring, and abrupt pause to the tennis events we love, along with so much more in 2020. It created a new world in which we now travel and attend events. And as we look forward to once again attending the Slams and ATP/WTA 1000 tournaments in 2021, we have each other's safety and health to consider first and foremost.
Since we opened our doors for business 25 years ago, the safety, security, and trust of our clients has been our first priority. We are a close-knit, travel-with-you, dine-with-you, cheer-in-the-stands-with-you team. Your trust (and friendship) keeps us going. This has never been more apparent than in these current circumstances. We want to take an opportunity to share with you the precautions we’re taking when traveling with us, as well as the new added flexibility we are offering when booking with us. We are taking every course of action to give you confidence to plan your next dream tennis vacation.
Keeping you informed
Event safety and logistics
New bookings/flexible booking policy
Keeping You Informed
As a matter of being in a business that is centered around travel to international tennis events, we’re not only watching the tennis headlines, we’re also always monitoring what’s going on in the destinations we travel around the world. This pandemic has provided no exception. Our decisions are guided by the latest recommendations from the CDC and WHO, along with local health authorities where we travel. We’ll communicate any pertinent information related to the event and your departure by email so you’re always in the loop.
From airline policies to country and even state instituted measures around travel, quarantine, testing, and vaccines, we are keeping a close watch on regulations that will affect our trips this year. Where we add unique value and a special benefit to you is our access inside the events. We have built decades of contacts with Tournament Directors, Hotel General Managers, Food and Beverage Directors; essentially the folks that can give us the real time, up-to-date information around current and potential future measures to safeguard all of us. With this knowledge, we can build into our itineraries the necessary steps our groups will need to take upon arrival in our destinations, at the hotels, and at the events.
We will continue to closely monitor the situations and share any additional updates regarding travel to all of our upcoming events. We are glad to answer any further questions. For any questions or concerns regarding current or future bookings, please call our team for assistance at (800) 289–3333 or email us at [email protected].
Thank you for your continued trust in our business. We hope to welcome you on a tennis experience soon, and we thank you for your continued support.
We will update this page and the following resources as we receive new information.
Last update: November 17, 2021 12:00 PM
Event Safety and Logistics
We are in frequent and close discussions with tournament officials to understand how they will be operating their event. Be it reduced capacity seating, altered spacing and movement around the facilities, testing requirements, managing crowd density, face coverings, or restricted food service offerings, we know what you need to know.
The social events we organize as part of your travel packages will be operated in line with local health official recommendations and oriented around creating an outdoor experience and providing a comfortable space for guests to enjoy their time. We will apply social distancing measures, maximize airflow, and provide private transportation for guests.
Flexible Booking Policy
Trust is key when booking travel in the current world. We're here to give you the flexibility to book with confidence and peace of mind. Should you need to cancel or change your travel package booking, your deposit can now be converted to a travel credit up to 60 days in advance of the event start date (the first day of the main draw of the tournament). If the event is canceled, we’re able to offer a credit of 100% of the travel package or tickets you purchased through us, applicable for two years from the date of travel.
In the wake of so many travelers experiencing little to no assistance last year from their travel insurance policy, we at GSTT have developed a trip protection option for travelers. With this option available on all trips and ticket purchases, you have the peace of mind to cancel for truly any reason up to 14 days prior to your event and receive a full cash refund, less the cost of the trip protection. GSTT Trip Protection can be purchased for a 15% surcharge on your trip.
The full details of our booking policy and GSTT Trip Protection can be found here.
Existing 2020/2021 bookings for events that have been canceled/modified
- We have offered consistent, generous options for our guests who were booked to travel with us in 2020 and the first half of 2021, and we will continue to do so as additional changes are announced.
- Guests booked for travel in 2020 may transfer to a 2021 trip or departure without a fee at any time prior to the event.
Travel protection questions
If you have purchased travel protection for your trip, please contact TravelGuard. You can see their coronavirus FAQ here. Please be patient when calling your travel protection provider. TravelGuard’s number is (800) 826–5248.
We will not be recommending travel insurance services as part of our packages in the future. Please see more information about our new flexible booking policy above. You are still welcome to purchase travel insurance from the third-party vendor of your choice.
For the latest information on your flights, we recommend contacting your airline. Some carriers have cancelled flights and/or instituted additional restrictions or screening processes about which you should be aware. Several airlines have instated free cancellation/change policies.
Many countries, including the US, have instated pre-arrival testing requirements. Many airlines have helpful pages listing requirements by destination.
For information on COVID-19 and tips for staying healthy while traveling, we recommend the excellent resources provided by the US Centers for Disease Control & Prevention (CDC) and the World Health Organization (WHO):
Frequently asked questions
We booked our [insert event name here] tour with you. Now that the event has been canceled or modified, what happens?
We want to make it clear that our customers are our greatest priority and we assure you we will do everything we can to take care of our clients. We truly cannot emphasize enough that our business is nothing without our clients, and we will do everything we can to handle situation in a way that acknowledges our appreciation for you choosing to travel with us.
If the event is canceled, we’re able to offer a credit of 100% of the travel package or tickets you purchased through us, applicable to any future event with us through 2022. We are currently working with our tournament partners in the US and Europe to learn more about the situation and how the various components of our ticketing experience will be handled. As this information comes in to us, we will be able to communicate additional options regarding your purchase.
Our goal is to offer travel options for our guests that exceed the resolutions we’ve seen presented from other companies in the tourism business, both within the tennis industry and beyond. At the moment there are some components of uncertainty and it’s a challenging time for travelers and travel companies. We’re in a position where we want to do what’s right for our clients. We understand this attitude is precisely why you chose to travel with us in the first place.
Is my travel credit transferable?
Yes, your credit is fully transferable to a friend, family member, lucky stranger, etc. We'll just need the name and contact information of the person to whom you're transferring the credit.
Should we book for [insert event name here]? What if it gets cancelled?
Please click here to read about our new flexible booking policy.